Place your order on-line at:

crystalcoutureinc.com  - 24 hours a day, 7 days a week

Confirmation Emails

After checking out on-line, you will receive an email with a copy of your order. When the product is shipped, you will receive a second email with your tracking information.

Order Status
Shipping confirmation with tracking number will be provided to you via email, if order placed on-line or shipped via USPS or UPS. Use the tracking number provided to track your package at www.usps.com or www.ups.com depending on the carrier you chose to use.

OR

contact  customerservice@crystalcoutureinc.com

Changes to Your Order
If you would like to change your order, please call us at  866-476-1030  or email us at customerservice@crystalcoutureinc.com as soon as possible. Please state your order number and name for our reference.

Depending upon the status of your order, we will determine if it can be changed or not. We will do our best to accommodate your requests. Once your order has been shipped, it cannot be recalled or cancelled.

Sales Tax
We are required by law to charge sales tax on orders being shipped to Minnesota.

Recipients of all orders are responsible for complying with state and local tax laws.

Orders that are shipped to other destinations are not charged sales tax.

Multiple Shipping Destinations
Our system does support shipping to multiple addresses in one order. Please contact customer service if you need assistance with this feature.

Payment Options
We accept Visa, MasterCard, and Discover.

We have made every effort to ensure that your online transaction with us is safe and secure. We use sophisticated encryption technology through industry leader Authorize.net in order to safeguard your information.

If your credit card is declined, we will inform you of this and try to understand if it is an address mismatch error or possibly request a new card number. If the problem is not corrected within 2 business days, we will have to cancel your order and resubmit after the error is corrected.

Ordering Alternatives

• by phone:  toll-free @ 866-476-1030 or local MN @ 952-476-1030

            Customer Service  hours: Mon-Fri 10am – 5pm and Sat 10am – 3pm

• In store:  hours Mon-Fri 10am – 5pm and Sat 10am – 3pm

• e-mail:  to customerservice@crystalcoutureinc.com
  
  

Our Guarantee
CCI stands behind the quality of their products. If you are not completely satisfied with your purchase, please return the item or items in their original condition and we will gladly refund the full purchase price for up to 30 days (excluding consignment costumes from Encore Costume Couture). Shipping is not refundable, however.

Please see our return policy and instructions for details. Some restrictions apply.